Terms & Conditions

Welcome to Onex. These Terms and Conditions outline the rules and regulations for the use of our website and services. By accessing or purchasing from www.onexonline.in, you accept and agree to comply with these terms.

If you do not agree with any part of these terms, please do not continue to use our site.

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1. Definitions

• “We”, “Us”, “Our” refers to Onex, the owner of the website.
• “You”, “Customer”, “User” refers to the person browsing or making a purchase on our website.
• “Site” refers to www.onexonline.in

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2. Use of Website

• By using this site, you confirm that you are at least 18 years of age or have the consent of a legal guardian.
• You agree to use this website only for lawful purposes.
• Misuse of this website, including fraudulent purchases or data scraping, is strictly prohibited.

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3. Product Availability

All products listed are subject to availability. We reserve the right to limit quantities, discontinue items, or make changes to product pricing at any time without prior notice.

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4. Pricing & Payment

• All prices are listed in INR (₹) and are inclusive of applicable taxes unless otherwise stated.
• We accept secure online payments via credit/debit cards, UPI, net banking, and other listed payment gateways.
• Onex reserves the right to change prices or cancel orders in case of pricing errors or technical glitches.

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5. Orders & Shipping

• Once your order is placed, you will receive a confirmation email.
• Orders are usually processed within 1–2 business days and shipped within the delivery timeframe mentioned on the product page.
• Shipping charges, if any, will be clearly mentioned during checkout.

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6. Return & Refund Policy

Please refer to our detailed Return & Refund Policy for information about returning items, eligibility, refunds, and exchanges.

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7. Cancellation Policy

Orders once placed can only be cancelled within 12 hours or before dispatch, whichever is earlier. Once shipped, cancellations are not accepted.

To cancel your order, contact us immediately at support@onexonline.in with your order number.

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8. Intellectual Property

All content on this site—including images, text, graphics, logos, product names, and design—is the property of Onex and protected by copyright laws. Any unauthorized use may result in legal action.

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9. User Reviews & Comments

We love hearing from you!
However, by submitting reviews, you grant Onex the right to use, publish, and reproduce your comments for marketing or promotional purposes without compensation.

Reviews containing offensive, misleading, or defamatory content will be removed.

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10. Privacy & Data Security

Your privacy is important to us. Please refer to our Privacy Policy to understand how your personal data is collected, stored, and used.

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11. Limitation of Liability

Onex will not be liable for any direct, indirect, or consequential damages resulting from your use of the website or the purchase of products. This includes, but is not limited to, damages caused by delivery delays, product misuse, or third-party issues.

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12. External Links

This website may contain links to third-party sites. We are not responsible for the content, privacy policies, or practices of any third-party website or service.

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13. Updates to Terms

We may update these Terms & Conditions at any time without prior notice. Changes will be effective once posted on this page. We encourage you to review this page regularly.

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14. Governing Law

These Terms shall be governed and interpreted in accordance with the laws of India. Any disputes will be subject to the jurisdiction of courts located in Tinsukia, Assam.

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15. Contact Us

For any questions regarding these terms, please contact:
📧 support@onexonline.in